SHIPPING & DELIVERY

Fast & Reliable Delivery

At YLLO, we know you are eager to get out on the water or the road. We have optimized our logistics to ensure your gear arrives as quickly as possible.

  • Skopje: Delivery within 48 hours. (FREE OF CHARGE)

  • Rest of Macedonia: Delivery within 2 to 3 working days. (PAYED BY THE CUSTOMER UPON DELIVERY BY THE KARGO COMPANY - PRICE VARIES ACCORDING TO GROSS WEIGHT OF THE SHIPMENT)

YLLO Quality Seal: Pre-Shipment Inspection

We take pride in the quality of our equipment. To ensure absolute satisfaction, every single product—from SUPs to Rooftop Tents—undergoes a rigorous, documented quality control inspection immediately prior to packaging.

  • Our team verifies that the product is flawless and includes all necessary accessories before it leaves our warehouse.

  • Because of this strict protocol, we guarantee that your order is handed over to the courier in perfect condition.

Please inspect your package upon arrival. If you notice visible damage to the outer packaging caused by the courier, please note it on the delivery receipt immediately.

RETURNS & REFUNDS

We want you to love your YLLO gear. However, if you are not fully satisfied with your purchase, you have the right to return the product within 14 days of receiving it, no questions asked, in accordance with the Law on Consumer Protection.

To be eligible for a full refund, the following strict conditions must be met:

1. Original Packaging: The item must be returned in its original, undamaged packaging. Do not discard the box or protective materials until you are certain you will keep the product.

2. Unused Condition: The product must be unused, clean, and in the exact condition in which it was received.

3. Verification of Condition: Upon return, our team will conduct a detailed technical inspection.

    • Since every item is certified "flawless" prior to shipping (see Pre-Shipment Inspection above), any scratches, dents, wear, or missing parts found upon return will be considered damage caused by the user.

    • If the product is found to be damaged or used, a refund will not be issued, and the item will be returned to you at your expense.

How to Initiate a Return

  • To start a return, please contact our support team using the contact means available on our Contact Page. The cost of return shipping is borne by the customer.
  • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. That information is clearly visible on that perticular product page if it applies.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

  • To return your product, you should mail your product to our address but NOT before you contact us first.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us again.

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